Terms of Service
Last updated: August 15, 2026 — Modern Mastery LLC
Welcome, and thanks for being here. These terms set out the agreement between you and us when you use our website, purchase a product, or sign up for coaching. We've kept this as straightforward as we can, but it is a binding agreement, so please read it before using our services. If something doesn't sit right, feel free to reach out before proceeding.
By using our website or services, you're agreeing to these terms. If you don't agree, that's completely fine — but please don't use the services.
1. Who We Are
Modern Mastery LLC is a limited liability company registered in the State of Wyoming, United States, founded by Jordan Lee Mangan. In these terms, "we," "us," and "our" refer to Modern Mastery LLC. "You" refers to the person using our website or purchasing our services.
Modern Mastery LLC 30 N Gould St Ste R, Sheridan, WY 82801 USA. Email: guidance@itsjordanlee.com
2. What We Offer
We provide coaching services, digital products, and educational content focused on behaviour change, nervous system and identity work, and overall personal development for entrepreneurs. Our services include (but aren't limited to) one-on-one coaching, group coaching containers, digital courses, guided audio programmes, and written materials. The specifics — including scope, duration, and deliverables — will always be outlined clearly before you commit, either on the sales page or in an individual agreement.
Coaching is a collaborative process. We bring our frameworks, experience, and full presence, but we are not therapists, medical professionals, mental health providers, financial advisers, or legal professionals. Nothing we offer is medical, psychological, financial, or legal advice, and nothing we offer should be taken as a substitute for qualified professional care. If you're dealing with a medical or mental health condition, please work with a licensed professional. Our services are not a crisis service.
3. Who Can Use Our Services
You need to be at least 18 years old to use our services or purchase any product. By engaging with anything we offer, you confirm that you meet this requirement.
If you create an account on our website, you're responsible for keeping your login details secure and for any activity that happens under your account. If you think someone's accessed your account without permission, let us know immediately.
4. Pricing, Payment & Taxes
All prices are displayed on our website or in individual agreements and are listed in the applicable currency. Where we're required to collect sales tax, VAT, GST, or any similar tax, that will be shown at checkout or stated in your agreement. You're responsible for any taxes, duties, or bank charges that apply on your side.
Payment is due in full before services begin, unless we've agreed on a payment plan. If a payment plan is in place, you're responsible for making each payment on time as outlined in our agreement. If a payment fails or is significantly late, we may pause delivery until it's resolved.
5. Refunds & Cancellations
Refunds are handled on a case-by-case basis and at our discretion, unless a specific refund or guarantee policy is stated on the sales page for the product you bought — in which case that policy applies. If you feel something hasn't been delivered as described, reach out and we'll figure it out together.
If you're a consumer in the EU or UK: consumer protection law gives you a 14-day right of withdrawal on distance purchases, meaning you can cancel within 14 days of the transaction without giving a reason and receive a full refund. To exercise this right, email us at guidance@itsjordanlee.com with a clear statement that you wish to cancel. We'll process your refund within 14 days of receiving your cancellation request, using the same payment method you used for the original purchase.
Important exception: if you've explicitly requested that coaching or digital content delivery begins within the 14-day withdrawal period, and you've acknowledged that you'll lose your right to cancel once the service has been fully performed or the digital content has been fully accessed, then the right of withdrawal may no longer apply. We'll always make this clear before you confirm your purchase.
6. Intellectual Property
Everything on our website and in our programmes — the content, frameworks, audio recordings, written materials, branding, logos, and design — is our intellectual property (or used with permission from the original creator). You're welcome to use it for your own personal growth, but you may not reproduce, distribute, resell, or create derivative works from any of it without our written permission.
When you purchase a product or enrol in a programme, we're granting you a limited, personal, non-transferable, revocable licence to access and use that content for your own benefit. That licence doesn't extend to sharing it with others or using it commercially.
If you share feedback, testimonials, or suggestions with us, you give us permission to use them to improve and promote our work. If we want to use your name, likeness, or a quote publicly, we'll ask you first.
7. Confidentiality
What happens in coaching stays in coaching. We take the confidentiality of our sessions seriously and won't share what you tell us with anyone, with three exceptions: where we're required to by law; where we believe there's a genuine risk of serious harm to you or someone else; and where a service provider (such as our scheduling or file storage tools) processes your information on our behalf under confidentiality obligations, as described in our Privacy Policy.
Please note that coaching is not a licensed profession, and our conversations are not protected by legal privilege in the way that communications with a lawyer, doctor, or licensed therapist would be.
8. What We Can and Can't Promise
We'll always show up fully and give you our best. But we want to be upfront: we can't guarantee specific outcomes. The results you get from coaching or any programme depend on many things — your effort, your circumstances, how you apply what you learn, and factors outside either of our control.
Any examples, case studies, or results we share are illustrative, not typical, and aren't a promise of what you'll achieve.
To the fullest extent permitted by law, our services are provided "as is" and "as available," without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. This isn't a lack of confidence in what we do — it's just the honest reality of personal development work.
9. Limitation of Liability
To the fullest extent permitted by applicable law, our total liability to you for any claim arising from or related to our services is limited to the amount you paid us for the specific service in question.
We won't be liable for any indirect, incidental, special, punitive, or consequential damages — including lost profits, lost data, or loss of opportunity — whether or not we were advised of the possibility of such damages.
Nothing in these terms limits or excludes liability that cannot be limited or excluded under applicable law, including liability for fraud, or for death or personal injury caused by negligence. If you're a consumer, you also keep any mandatory rights under the consumer protection law of your country of residence.
10. Your Responsibilities
By using our services, you agree to use them lawfully and respectfully. You won't use our website or services in any way that could damage, disable, or impair them, and you won't attempt to gain unauthorised access to any part of them.
You also agree to indemnify and hold us harmless from any claims, losses, or damages (including reasonable legal fees) arising from your misuse of our services or violation of these terms — except where such claims arise from our own negligence or breach of these terms.
11. Termination
We reserve the right to suspend or terminate your access to our services if you breach these terms, engage in conduct that's harmful to other clients, or act in a way that fundamentally undermines the coaching relationship.
If we terminate your access for reasons other than a breach on your part, we'll provide a pro-rata refund for any services not yet delivered.
12. Dispute Resolution
We'd always prefer to resolve any issues directly and in good faith. If something comes up, please email us at guidance@itsjordanlee.com and let's talk it through first. We'll aim to respond within 30 days and work with you toward a resolution.
If we can't resolve a dispute informally within 60 days, either of us may pursue the matter through the courts, as set out in the next section.
13. Governing Law & Jurisdiction
These terms are governed by the laws of the State of Wyoming, United States, without regard to its conflict of law provisions.
Any disputes that can't be resolved informally will be subject to the exclusive jurisdiction of the state and federal courts located in Wyoming, and you consent to personal jurisdiction there.
If you're a consumer resident in the EU, the UK, or another jurisdiction with mandatory consumer protection rules, nothing in this section removes your right to rely on the mandatory provisions of the law where you live, or to bring proceedings in the courts of your own country of residence.
14. Force Majeure
We won't be held liable for delays or failures in delivering our services caused by events outside our reasonable control — including natural disasters, war, civil unrest, government action, labour disputes, epidemics, internet or utility outages, or third-party platform failures. If something like this happens, we'll let you know and work with you to reschedule or otherwise make it right.
15. Changes to These Terms
We may update these terms from time to time. When we do, we'll update the date at the top of this page. For significant changes — especially those that affect your rights — we'll make a reasonable effort to let you know in advance (for example, by email or a notice on the site). Continuing to use our services after changes are posted means you accept the updated terms.
16. Severability & General
If any part of these terms is found to be invalid or unenforceable by a court, the rest of them still stand. The invalid portion will be interpreted as closely as possible to its original intent while remaining enforceable.
These terms, together with our Privacy Policy and any individual agreement or sales page terms for a specific product, make up the entire agreement between you and us. If we don't enforce a provision straight away, that doesn't mean we've waived our right to enforce it later. You may not transfer your rights under these terms to anyone else; we may assign them as part of a merger, acquisition, or sale of our business.
17. Get in Touch
Questions about any of this? We're happy to clarify.
Modern Mastery LLC Email: guidance@itsjordanlee.com