Refund Policy
Last updated: August 15, 2026 — Modern Mastery LLC
We want you in the right room. If something isn't landing, tell us — we'd genuinely rather sort it out than have you sit in a programme that isn't serving you. Here's how refunds work.
1. The Short Version
- If a specific product page states its own refund terms or guarantee, those terms apply to that purchase.
- If you're a consumer in the EU or UK, you have a 14-day right of withdrawal, subject to the exception below.
- Outside of those, refunds are considered case by case, at our discretion.
2. EU & UK Consumers: 14-Day Withdrawal
If you're buying as a consumer in the EU or UK, consumer protection law gives you 14 days from the date of purchase to cancel without giving a reason and receive a full refund.
How to cancel: email guidance@itsjordanlee.com within 14 days with a clear statement that you wish to cancel. Include the name of the product and the email address you purchased with.
When you'll get your money: we'll process the refund within 14 days of receiving your request, to the same payment method you used.
The exception: if you asked us to begin delivering coaching or digital content within the 14-day window, and you acknowledged at checkout that you'd lose your right to cancel once the service was fully performed or the content fully accessed, the withdrawal right may no longer apply. We'll always make this clear before you confirm your purchase.
3. Digital Products & Courses
Because digital content is delivered immediately and can't be returned, refunds outside the withdrawal period above are at our discretion.
If a product doesn't work as described, files won't download, or content is missing, contact us — that's a delivery problem, not a refund request, and we'll fix it or refund you.
4. One-to-One & Group Coaching
Coaching containers are booked in advance and reserve time we've held for you.
- Before the container starts: contact us and we'll work something out, whether that's a refund, a credit, or a later start date.
- Once the container has started: we don't refund sessions already delivered. If circumstances change significantly, reach out — we'll consider a pro-rata refund or a pause on a case-by-case basis.
- If we end a container for reasons other than a breach of our Terms on your part, we'll refund the portion not yet delivered.
5. Payment Plans
Signing up for a payment plan is a commitment to the full amount, not a rolling subscription. If you need to pause or restructure a plan because something has changed, contact us before a payment is missed and we'll try to find a workable path.
6. Rescheduling & Missed Sessions
Please give us at least 24 hours notice if you need to move a session, and we'll reschedule at no cost. Sessions missed without notice are counted as delivered.
7. Chargebacks
If you have an issue, please talk to us first. Filing a chargeback without contacting us means we can't resolve it with you directly, and we'll dispute it with evidence of delivery. It also ends access to your programme while it's under review.
8. How to Request a Refund
Email guidance@itsjordanlee.com with:
- Your full name and the email address used at purchase
- The product or programme name
- The approximate purchase date
- What happened
We'll acknowledge within 3 business days and resolve it as quickly as we can. Approved refunds go back to your original payment method and typically land within 5–10 business days, depending on your bank.
9. Questions
Modern Mastery LLC Email: guidance@itsjordanlee.com
This policy sits alongside our Terms of Service. Where the two differ on a specific product, the terms on that product's sales page take precedence.